I have been trying everyday for a full week to get through to Telkom's call centre as I wish to cancel my Telkom line, but without any success. I just cannot get through to the call centre. How am I supposed to cancel my line? Our Telkom branch closed in our town and when I am able to go the other ...
The last account received from 8ta last month was unpaid because of insufficient funds. Understandably, my husband's cell phone was then softlocked. On Friday, a double-debit went off - so the account is now up to date. His cell phone has not, however, been reconnected. We called on Saturday to ...
Dear Vodacom You have left me no alternative, I will not spend one second more; Being transferred from one person to the other, to be cut off or put back into the same queue after explaining everything to a consultant To get promises from agents & managers to be called back, that never realise. ...
Lately I have been having a very unlucky streak in general in terms of call centre service, efficiency and overall helpfulness - mostly due to insolence and incompetence. I spoke to Chantel this morning and she was extremely friendly, informative and helpful. She offered to email me the ...
I am a Vodacom contract subscriber with 4 contracts at Vodacom. My 3G signal of my USB modem in my area is very bad. I live in The reeds, Centurion. I contacted Vodacom about the problem, whereafter they sent a consultant out to my house to test the signal. This happened and I actually thought it ...
Upon receiving my statement on the 21/01/ 14 which I had to request, I noted that I am being overcharged. The customer service is so appalling, it a degration to your 14 company, I called twice on the 21/01/13 and on both occasions i was holding on for -30min before the call was eventually ...