I tried to reset my password on the internet to log on to the Vodacom website which I have used lots of times before. When you try and reset the password the system asked for the secret answer to a question - but the question is not displayed so I have no idea what the answer will be. So I tried a ...
I am supposed to receive my Vodacom statement from [Email Removed] via email by the 10th of the month but I haven't. Last month I also did not receive it on time either and had to raise it in my last Hellopeter complaint in respect of Vodacom. Why am I not getting it on time and why do I have to ...
I previously complained about the fact that I have NO cellphone signal at home. I gave Cell C 6.5 months time to honour their promise and their side of the contract to provide me with signal at home. Ignatius (technician) came to my house in September to analyse the problem and see if the problem ...
Here we go again... you call 082 111 - you speak to a very obliging Call Centre operator Sibati, who tries her best, but is met with incompetence from the administration side of Vodacom. Query, ITEMISED BILLING - I have been paying for this for several years now and always my statement came through ...
REPORTED MY INTERNET NOT WORKING ON 11 OCTOBER REFERENCE NO 79 CTZ 111013 REPONSE TO MY COMPLAINT "Kindly be advised that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback. Your escalation reference number is ARS 236185. We ...
On 23 September 2013 I went to the Vodacom branch in The Grove Mall in Pretoria East to upgrade my contract. I received the new Samsung Galaxy S4. Upgrading from a Blackberry Weekender contract to a S4 Smart M contract was very new to me. I had lots of questions regarding data usage etc. Knowing ...