I renewed my contract with vodacom and received a brand new Samsung S4 mini. I received the phone on Saturday 9 November 2013. On tuesday 12 November 2013 the phone just went dead. I took it back to vodacom and they said that they have to send the phone away and it could take up to 14 days. I ...
My contract was due for an upgrade. On Monday 28/10/2013 I went and asked for a contract migration. Recive confirmation on 28/10/2013 18:45 that the contracts has been extended REF# 4064647 and the migration Request R131028746. I phoned 30/10/2013 17:45 to enquire about the phone. There was no ...
Someone bought me a vodacom gift and I received 100MB, I redeemed the MB and when I tried using them they billed my account and took my airtime before the megabytes started working. I called vodacom customer care and I spoke to 2 consultants who said they were logging an investigation to the ...
I have been a Vodacom customer for years with 6 simultaneous contracts and an average spend of R2200 monthly. This months invoice (October) details data charges that are 5 times my normal usage and after contacting customer care I am told that I need to subscribe to another service before I am told ...
Its been a month since I have lodged a complain with Vodacom and I do not receive feedback. A contract was upgraded in boksburg and a Alex Mitchel who called me on the 1st of November indicated that an investigator was gona call me with feedback and report on my matter (0721289746) but till today ...
I really do not have a problem with Vodacom, but I was really discusted with the service and incompetence of all the personell at the Vodacom Chatz store in Phalaborwa. Firstly there are 3 staff members (2 females and 1 male). I visited the store on a Friday only to be told by the white female that ...