On 23 September 2013 I went to the Vodacom branch in The Grove Mall in Pretoria East to upgrade my contract. I received the new Samsung Galaxy S4. Upgrading from a Blackberry Weekender contract to a S4 Smart M contract was very new to me. I had lots of questions regarding data usage etc.
Knowing from previous conversations I had, I SPECIFICALLY asked MORE THAN ONCE to please switch off all and every possible mode on the phone that can run or update data while I am not aware of it in order to avoid receiving an unwanted high bill.
After asking again that day for the THIRD time to please make sure everything isoff, a certain Thami assured me the "SYNC" is off.
And then it came - the bill!! R1865.02!!! I was and still am furious, schocked, disappointed, you name it, I feel it.
Yes, I explored the phone but not to the extend of R1865!
I then went to the small Vodacom branch in Brooklyn Mall Pta and enquired there. What did the lady do? She simply showed me all the apps running and HOW TO SWITCH IT OFF!
Why does Vodacom not inform their clients of this BEFORE selling contracts? And after I SPECIFICALLY ASKED!
I AM NOT HAPPY!!!
0 comments