I have a prepaid contract with mtn, which until today was relatively hassle free. I noticed today that my usual allotted airtime has disappeared very quickly. When I eventually got through to their customer service I was told that I had subscribed to a service on November 2nd. This is very hard to ...
Last month i missed my premiums, after receiving an sms from my bank confirming that the debit order was unpaid, i immediately called vodacom to arrange for a resubmission. The lady i spoke to said that it takes about 3 to 5 days for the system to reflect whether premium was successful or not. She ...
Good day, im a very frustrated customer, I like to lay a complain, I am currently a Telkom customer (My TELKOM NUMBER is 031 505 6218) and I have the package wereby I can make free local landline calls from 7 pm onwards, I did blocked cell number calls being dialed from my landline, but not ...
Last week we learnt that my partner had been blacklisted by Cell C. It has been a very trying time since then. Our home loan approval is at risk because of this - our time is running out! Limited information from Cell C, not to mention the attorneys/agents who the accounts were handed over too. One ...
My son went for a upgrade on his cellphone. He checked on 31050 "ug" upgrade got a date 19/11/2013 but VODACOM doesn't tell a person to check "ctd " contract termination date" for the actual date when you contract expires, actual date is Feb 2014. We have to pay 3month's ...
I contacted the Vodacom call centre more than 5 TIMES as i was not receiving sms-s, I explained to the agents unfortunately I don't recall any of their names. They insisted that there was a problem with my phone, the one consultant said I should change phones which I did but to no avail. I told all ...