Last month i missed my premiums, after receiving an sms from my bank confirming that the debit order was unpaid, i immediately called vodacom to arrange for a resubmission. The lady i spoke to said that it takes about 3 to 5 days for the system to reflect whether premium was successful or not. She promised to call me on the 4th to arrange the resubmission, guess what??? she didn't call, not that i'm surprised as i expected as much from Vodacom. i called on the 4th around 13:30 and i spoke to a guy and he aranged the resubmission. I asked him how much will be deducted and he confirmed that it's R1466, later that day i received and sms from Pinky Makhoka confirming that the resubmission will be done. i recently received and sms that my account is in arrears and i called the call centre again to get clarity then i was told that on a missed premium, there's a penalty fee of R100. i adviced Thuli that i wasn't told of that and we agreed that they will listen to the call. She said that a request was sent to her manager Nasithi Yuze and it will take 24 to 48 hours. The FAIS Act clearly states that you need to inform client of any charges. That wasnt done. its now 6 days and im still waiting
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