I have been having problems with my internet for some time now! This afternoon I AGAIN called their call center and was put on hold from ten to four to half past five!!! I was tranferred TO FOUR people before eventually I was put through to "lucky" but I was not so lucky because he knows ...
I have a samsung galaxy S3 which I took out on contract from MTN June 2012. The phone was dropped about 3 months later (Cracked screen - August/September 2012) and still functioned normally, although the phone destroyed a 2GB memory card - a known issue: [URL Removed] The phone stopped working last ...
On Monday 25 November I took out a new contract (Sony Xperia tablet Z with 2GB data per month) at 11:30 am. The man that helped me told me it will be activated in the next 2 - 24hrs. I then upgraded another contract of mine as well. On the 26 November at 11:35 am I called customer care and told ...
For the past 3 months we received a statement from Vodacom where they are billing us with R4000 for data usage. On the 25th of October we logged a complaint with the data service department, they did not come back to us on that complaint as of yet. We are using Samsung cell phones from February ...
On 18 October I have logged a complaint regarding misleading sale. This was sorted out after the manager contacted me. I agreed that I will pay the following cost as per email: Monthly cost R79.00 CLI R9.5 On Monday I have checked on MY VODACOM online my invoice and I'm going to be charged: Vodacom ...
Saturday i lost my phone. I cried yes, however I remember I had insurance with MTN and that kind of dried my tears, well at least I thought. I called the insurance line and stood on the line for 35 minutes without any response. I asked for help on how to claim from the 808 service desk, I was ...