I was missed informed by a Miss Ndlovu from the corporate contact centre, regarding the turnaround times in terms of fixing faulty cell phones. She advised that it will take an hour to fix the phone while I wait. I made a decision to drive to Midrand based on the information I was given. When I got ...
REQ:2676644 REQ:2783469 REQ:2930703 Dare I say more. MTN is not only incompetent in helping customers with their difficulties but also with providing feedback. I have been told so many times by MTN consultants that they would provided feedback within 24 hours. Do you people know how to count? It ...
Tuesday 03/12/2013 I bought a Huawei E 1820 Dongle In the area that I live - Lindhaven been a network problem for the past 6 months A technician came out also and reported the problem Nothing has been done to resolve this issue Why have a device but no network Today I had time to return the dongle ...
I have been trying for almost a month now to cancel an MTN data contract. Firstly their telephone assistance is so poor, if you think Home Affairs is bad think again. Secondly, the people at the branch make it so obvious that they are not interested in helping unless you want to buy not cancel. MTN ...
I find it interesting that the Retentions department are all at lunch, leaving no-one to retain their "valuable" clients today. Likewise, the MTN twitter line has not responded to messages sent to them. And the branch I've ordered my product from is... you guessed it, offline on their ...
I was due for an upgrade but I wasn't ready and wanted to wait. On 20 November 2013 I received a call from Vodacom. This guy persuaded me to change my contract for a while based on these 1. I will pay R49 per month and receive R100 airtime 2. I will be able to change the contract and take the phone ...