When my insured cell phone was few weeks ago, I went to Mtn store in North Cape Mall. The level of assistance from Sandra defines someone in whom going the extra mile comes natural, she would follow up with the underwriter and call me to give regular feedback on the processing of the claim. It is ...
After my complaint about my Vodacom account, I Was contacted by Kim Thornton who handled my query and sort out my account. Thank you Kim Vodacom really need more people like you. ...
I received a double bill for our ADSL line (around R800). On the bill it states that if this is incorrect or has been resolved please ignore. Knowing that I had paid for December, I paid the single amount for January (R399). I have proof of payment for both December and January. Now the line is ...
We have not received our account billing for the month. As a result we have unable to pay for our account. Telkom have cut our line as a result which is BS, because we have not received a bill. Are we meant to pay a random figure? This is ridiculous!! Furthermore upon contact with the call centres ...
I received my first bill the end of Dec 2013 after upgrading my contract at the Vodacom Fourways branch. I am now being charged for an item which was free with the promotion package I took. I am also being charged for data which I cancelled when upgrading my contract. I phoned Vodacom more than TWO ...
When I signed up for a 500MB data bundle I was told that MTN would SMS when the li9mit is reached and then I can top it up. I get my statement and its billed me for R1000 switched data. I got NO notification whatsoever from MTN saying that I had hit my limit of 500MB, NOR did i get a notification ...