On the 10th of December 2013 I called mtn call centre as I noticed that my account was extremely high, we finally figured out that it was due to mtn not loading my data bundle of 1.2gb and I was charged for all the usage. The lady gave me a reference number and said that I would be debited within 7 ...
I have 6 contracts with them and it used to go off a 3rd party account. When I moved it to my husbands account I struggled for 3 months. Everytime they had a very nice excuse. This month is was set right at last but now they over bill my accounts saying that its in arrears but in fact its not. When ...
This consultant (Zethu Bopela) was absolutely insensitive. I had a query on my elderly father's cell phone account which was debited with R4015 instead of the R169 it should have been debited with. My dad is currently in a very serious condition of health and is bed ridden. I explained to the ...
I contacted MTN the first time on the 29 Oct 2013. I asked them for assistance with regards to the poor network coverage in Raceview, Alberton. Most of the time i have 1 bar of edge on my personal and work phone. i called them about 10 times for assistance and every time they said they will contact ...
3-4 Weeks ago I phoned Cell C regarding a contract I had with them which I did not even agree to in the first place, however, I have been paying it for the past 2 years. The contract ended in December and i phoned in and spoke to a consultant who was not even of great assistance. I did however make ...
We run a small business in the Noordheuwel area. We started experiencing problems with our lines on the 14th December. We returned to work on the 6th January 2014 and the problem was not resolved. I have been logging this call and following up with Telkom every day since the 6th January... just to ...