I have been a customer of MTN for more than a decade, and my billing pattern is well established. So, imagine my surprise when I received a bill of over R2000, instead of the usual amount, a third of this! I had added a tablet (silly me - should have paid cash and not had to deal with them) in ...
Besides the call drops and general bad service, now I cannot view the itemised billing report I am paying for. I receive a message saying "You have chosen to not have any itemised billing displayed for cell number 0840" This despite the fact that I receive a 100% Itemised Billing Discount ...
On 13.1.2014 I spoke to Shane at the call Centre. My bill has been double now for the last 2 months. Apparently because of data usage. This is impossible, I have wireless internet at work and at home. Shane told me that Vodacom would phone back within 24 hours... Its been 72 hours now and still no ...
I was on the international calling plan, and made many phone calls at 89c / minute Today, I made a call again - and was charged at R4.70 per minute. It happened that on the 1st of January there was less than R5 in my account, and I was taken off the plan - without Vodacom informing me of this. They ...
I have been calling MTN since August of last year complaining that my phone bill on my anytime 350 topup package is too high as when i received my upgrade they informed me at 2 different branches that i have accumulated a credit amount that will pay for my phone bill until that amount is depleted. ...
I logged a complaint with Cell C on 12 December 2013 after I was informed that I was charged an amount of R799 for for data usage at 9:15am on 4 December 2013. I have checked the browsing history on this phone which I purchased as a gift for my girlfriend. The only sites that was used was a maximum ...