On the 7th of January, I called your call centre to report a faulty line. These were my findings upon calling the 10210 number:
1. Your IVR system asks the client for their land line number upfront, which is acceptable.
2. Upon pushing a button depending on your choice of where you need to go, it's asks you to input your telephone number again - BIG FAIL!
3. After waiting for ages to get through to a consultants, guess what the first question is..."please can I have your telephone number" - another BIG FAIL!
4. All of your consultants', 4 of them have cut my calls! Telkom, how do you pick this behavior up and what do you do with it?
5. I asked the first few to transfer me to a more senior person to as I want to complain... this was on the 07/01/2013 and Sibosiso & Harald Ngma cut my calls. Before cutting my calls, they told me that there is no supervisor on shift, one of them told me... let me take a walk and find a supervisor. - Telkom, what is your process of escalations?
6. Harald Ngma promised me that a supervisor will be calling me, to date nothing!
7. My line has been faulty since the 07th, that's 10 days ago, what is your turn around time?
Get a manager to call me!!!
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