I ordered ADSL and a landline from Telkom. Telkom then sent me an SMS to inform me of the date of installation (Tue - 26 Feb 2013). I called the call centre (10210) to confirm the date of the installation as I had to take leave from work to be at home when the technician arrives. The technician never arrived, but when I tracked him down via the call centre, he then informs me that there is no UMT card (for ADSL) at the Telkom box for my property.
Telkom then scheduled another call out 2 days later to rectify the problem with all the promises that the installation will happen. I had to take another day's leave, only to be informed by a different technician that there is still no UMT card available. I then phoned a supervisor at the call centre (Rea - Client and Ops manager) who told me she is on top of the problem. She is now nowhere to be found and she also gave me a false contact number
What do I have to do to get my ADSL and land line installed?
I have never experienced such incompetence from a company and lack of inter-departmental cooperation. We need another PRIVATE service provider to take the market away from these incompetent retarts which calls themselves TELKOM
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