On inception of contract, ticked the box stating I want to take insurance on the handset. I deal with key accounts personnel as we have a corporate account. Followed up many times to ensure insurance has been added.
Now I need to claim, and am told that there is, in fact, no insurance on the handset?! I have all the emails to support me requesting and enquiring about insurance.
Now I am the one who has to cough up about 10 grand for a new handset, due to their staff incompetence. Best case, I am being back-billed. This is absolutely rediculous, worst service I have had in my life.
Lodged the claim on 11 April 2013 at Canal Walk branch, followed this up on 13 April 2013 at same branch, had to phone insurance call centre and follow up multiple times since then and only today have been made aware of the "no insurance" issue. If I did not follow up, would no one have let me know? Of course not.
How can something so simple turn into such a complex issue, and the one left to clean up the mess is always the consumer.
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