Complaint / review / scam report
Mtn
DOES MTN TAKE 2 WEEKS TO PROCESS AN APPLICATION?

I APPLIED FOR AN I PAD MINI CONTRACT ON THE 05 APRIL 2013 AND I WAS ADVISED THAT I WOULD RECEIVE A RESPONSE WITHIN 24HRS.

I DID NOT RECEIVE THE RESPONSE FOR THE NEXT 7 DAYS UNTIL I EVENTUALLY WENT INTO THE SHOP, ONL;Y TO FIND THAT MY APPLICATION HAS NOT EVEN BEEN CAPTURED. THE GENTLEMAN WHO WAS THERE (I CANNOT SAY HE ASSITED BECAUSE HE FAILED TO DO THIS) WAS ONLY CAPTURING IT AT THAT TIME. I WAS AGAIN ADVISED THAT WITHOIN 24HRS I WOULD RECEIVE A RESPONSE ON THE APPLICATION.

IT IS NOW THE THIRD WEEK THAT I DO NOT RECEIVE ANY FEEDBACK FROM LUKHANYO. THERE IS NOT DECENCY TO CONTACT ME AND ADVISE ACCORDINGLY AS TO THE STATUS OF MY APPLICATION. LUKHANYO SEMED VERY DISINTERESTED IN ASSTING HOWEVER I HAD NO CHOICE BUT TO AFFORD HIM AN OPPORTUNITY TO RECTIFY THE PROBLEM.

TODAY I HAVE DONE A FOLLOW UP, ONLY TO BE TOLD THAT LUKHANYO IS ON LEAVE AND NO ONE KNOWS WHEN HE WILL BE BACK. I LEFT AN URGENT MESSAGE WITH RECEPTION AT THE SERVICE CENTRE, HIOWEVER NO ONE HAS CONTACTED ME!

I AM DISGUSTED TO SAY THE LEAST REGARDS THIS SERVICE, HAVING BEEN AN EMPLOYEE OF MTN AND HAVING HAD A POST PAID ACCOUNT WITH MTN PREVIOUSLY.

CLEARLY MTN HAS TOOO MANY CUMSTOMERS!!!!!
Author: silindile


Offender: Mtn

Country: South Africa   Region: All Country   City: MORNINGSIDE

Category: Telecommunications

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