I applied for a DSL line and was pleasantly surprised how quickly I received a response. I got a message that the line will be installed on the 15th of April, during the course of the day.
I stayed home and the technician arrived as scheduled, only to proceed to tell me that the lines in my unit of the security complex were not there, I had to take it up with the Body Corporate, who then told me it was Telkom's responsibility.
At that point I accepted the facts and left it there.
To my surprise I got a message on the 16th to let me know that the installation would take place on the 17th.
As this did not make any sense to me, I phoned Telkom and confirmed, and was told that the installation would go forward and that the same technician actually rescheduled.
Very chuffed, I made arrangements to stay at home for the technician again. And. Nothing. Not a word.
This is the definition of not fulfilling an obligation and disrespecting a customer. I was content but disappointed, but now I am extremely mad. I lost two days of work, after CONFIRMING (when I placed the order), that the line could be installed. And then CONFIRMING AGAIN.
Is that it? I just have to take this? Order 76207700
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