After numerous efforts to repair my blackberry which had various faults I came across Ferlin sitting in a foyer in Canal Walk shopping centre outside MTN. He mans a service desk for blackberry users. How refreshing it was to be received by such a helpful and knowledgeable young man. Ferlin could tell me what was wrong with my phone and repaired it within minutes. After 3 weeks of complaints and queries with MTN and after receiving 4 new phones from them within a year of my current contract, Ferlin has restored my faith that good service, still exists. Thumbs up Ferlin! Keep up the sterling service delivery you offer to clients and many thanks.
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