I recently upgraded my phone and took a 250MB data bundle to use on the smartphone. In the middle'ish of March it became evident that the 250mb was not going to be sufficient, so I contacted the call centre and did a 100mb bundle for the rest of the month and told them to increase my bundle to a 500MB.
On the 1st of April only 250MB was uploaded, and I have called daily to try and resolve it. Their standard answer is 2 -24hrs to sort it. Then they want to credit me for the 500mb for which i was charged, and then charge me for the 250mb and then when i need they will do another 250MB, and invariably charge me again, meaning that I would be paying more for something I requested last month. I don't care how this is resolved, but I am not paying more than what I agreed to pay when i requested the 500mb. This situation and lack of action is totally unacceptable. I am very quickly running through the 250mb and need this resolved NOW. I am getting really tired of explaining the same story to a new agent every day, and getting new reference numbers. 243749 and A1304101515.
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