My complain,
I am a customer of mtn in lenasia and i am extremely unhappy with the service and attitude i got from the store. I have sent in my blackberry 9780 bold for locking/unlocking button on the top left is extremely hard.also my camera glass which has fallen out at the back.
I have received my phone back from repairs and nothing was done to it, Only software which i never require on the page to do so. They did not specify if it was physical damaged which i know i did not damage it.
The owner at the store said i should take my phone on the street to get the glass repaired which i wasn't happy about and the owner at the store refused to rebook it in. He said they will say the same thing and send the phone back, He also said i should go to the techician office my self and it would be solved with in 3 day which i didn't want to do.
I as a customer should received good service and can rebook my phone as many times if i want to till i am happy with it.
Response,
Wasim's team at Freeway Cellular were meant to contact you. I received an update on Friday. I did advise you when we spoke on the phone that your handset cannot be replaced as the warranty is void due to the 3rd repai
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