I am fed up now, spent over 2 hours on call with the call center.
On 7 March 2013, I requested the Uncapped Premium Plus product from your store on Zambesi drive, Pretoria. On 14 March I received an online bill in excess of R3800! The uncapped premium plus is R699 per month, how is that possible?
When I checked my invoice, it shows I have been billed for the Uncapped Elite Plus, and from the 12 Feb 2013. How can I be billed for a product which is not even available in my area (as per your website) and from the 12 Feb when I only ordered an internet product on the 7 March? I called the Call center and a lady named Lerato (excellent service) helped me log a dispute.
However, I am still waiting for a call regarding this dispute. On the 26 March I noticed my account has been suspended. I called the call center again, and have just been going around in circles! I am STILL on the wrong product. No one in the billing department knows how to rectify this, I keep on being transferred to another area. And again they log disputes!
When will someone attend to my billing disputes? I cannot pay R3600 a month for a product that I did not order and is not available in my area!
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