Call was made to Telkom on the 29/11/2013 to order a 4meg uncapped line. before line was installed i had gone to the Telkom store in goodwood and canal walk to make sure the correct product had been selected. I had also call multiple time into the call centre to confirm if the correct product was selected all confirming that it would be 4meg uncapped line to be installed.
Technician arrived on the 9/12/2013 also confirmed that it is the 4meg uncapped line that is being installed. Line was then activated the 10th. later that evening could not reach any good speeds, line was getting 90kbps with a ping between 400-1000.
called the call centre they advised that it is a shapped account and that it is on ly 10gig not uncapped.
Account was upgraded the next day to the uncapped line after much fustration.
did the speed test and no change, fault was logged. Their response was a problem with the network exchange in goodwood area.
Spoke to Yogan Ramen in Durban office today he advised that this issue has not been resolved since July. this is over 5months and no fix.
Why would your Technician not adivse that there is a problem or even your front line staff before signing up
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