My latest payment was rejected due to unforeseen circumstances. I tried to do a promise to pay, but the system indicated that the chosen date exceeded the maximum time. Vodacom expects the customer to settle within 7 days. Obviously, if there was a problem at the beginning of the month, the problem is still going to be there 7 days later.
I then called the call centre and asked to pay at the end of the month, along with the new bill, ie., double deduct. Agent said that that was going to happen anyway. Great, problem solved.
But then I asked whether my services was going to be suspended before then, and she couldn't tell me. She said it is "system based".
I didn't pay my latest bill - I don't dispute this fact. My issue is that I am planning to pay at the end of this month, but now I don't know if I'm going to have service by then.
I've been a customer since 2004. Over the past 47 months my avg monthly bill was R 1, 746.58, without once going into arrears. My total spend over this time was R 82, 089.35. Surely Vodacom will not abandon its customers for being one month in arrears, after going to the trouble of following up on the issue and not just neglecting it???
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