I contacted MTN's retention dept on the 23/02 as I wanted to upgrade my contract, the agent did the upgrade and the phone which was the new BB Z10 was delivered to me on the 26/02. The phone was only activated on th 01/03 as I needed a microsim to use the cell. Since then I have had endless problems, the battery lasts for less than a day, even after closing applications and not using the phone. I ustilise my phone for bus and this does not help me. I have been calling 808 and retentions, spoke to Neo Mokati who told me that they cannot help me as I wanted to return the cell. He reffered me to the MTN service centre in Umhlanga gatemax. Spoke to Beverly who also insisted that I was out of the 7 day warrenty by a day and they CANNOT help me. I informed her of my calls to MTN 808 the previous day that they did not advise me of the 7 day warrenty process, no one did actually. According to the CPA the process and contracts needs to be explained in detail. I am livid at the responses I have been getting, plus each person is just passing the buck. I have been a loyal MTN cust for 12 years but I am actually seriously considering cancelling the contract and moving to a more cust centric network
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