AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Will not be renewing my contracts will CellC | #139183

Cell C
Will not be renewing my contracts will CellC

I have currently got 6 contacts with Cell C and have been with them for many years.

However my last experience with them as convinced me that I shall be moving all 6 contracts that I currently have with them to another service provider.

My one contract was due for an upgrade, so I contacted the upgrade department of Cell C. They confirmed I was due for an upgrade. I upgraded my package and received the new Blackberry 10.

However, I received my cell phone bill and the total cam to R2000!!! Seriously!!!

I noticed however that my contract had not been upgraded!

I contacted the call center, and was transferred from one person to another (annoying)
I was then informed that my contract will only be upgraded in 2 months time!!!

Seriously!! you confirm I can upgrade, do all the paperwork, send the phone and then tell me my upgrade will only come into effect in 2 months time!!

I have seriously had enough of CellC!!!

I was told that I will be called back with resolution. However I have not received any feedback yet.

Date:

Company: Cell C

Country: South Africa   City: Gauteng

Category: Telecommunications

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