On 12-12-2012 I entered into a 6 month contract for ADSL data as per the promotion MWEB had at the time and still have up to 31-03-2013.
The cost was clearly stipulated as R199 per month with the 1st 2 months free.
From the 3rd month MWEB dediced to bill and deduct the amount of R326.93.
The following was the e-mail I received on 12-12-2012 07h56 in writing to confirm the cost of the service:
"Good Morning,
Please note, it was a typing error on my side. The package activated was the Uncapped 1MB at R199.
Regards
Bramwell Barnes."
I hope MWEB would answer their e-mail in this regard and explain the reason for the additional amount.
Thanks for having an avenue to voice our dissatisfaction with services and being ripped of.
Regards.
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