"Saving you time. Saving you money. Putting you first". I strongly disagree with this after my experience!
1. I accidently dropped my phone in water on 5 February 2013. I called the call centre and was advised to bring the phone into the store. I was informed that the closest branch to me is the Sandton branch and I immediately went to the branch to hand in my phone.
2. I got to the store at approximately 1:15am and was only helped about 30 minutes later. I gave them the phone, signed some documents including an insurance claim form and left the store. I was informed I will be contacted when the phone is ready for collection.
3. I was never updated on the progress of my claim at any stage by the store. I called everyday in the week of the 11th February to the 15th February and either the phone rang until it was automatically cut and on one occasion someone answered. I complained that they take long to answer or their telephone line is not being answered and one staff member (Brain) informed me that I can contact the store on the following number 011 884 2762 instead of 011 884 2300.
4. No one at the store could tell me when I would get a new phone or the progress on my claim.
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