Since December I have struggled with my ADSL line and access to the internet. I have actively reported the faults via their online fault reporting, directly to the call centre, via Twitter... the records will attest - yet the fault remains open!
I have to give kudos to the call centre team who have tried to be helpful but their solutions last an hour before the line goes down. I also understand that my house is 4.3km's from the exchange which could a be a factor BUT i have had ADSL for over a year and never experienced this level of frustration. Each time I phone I speak to a NEW person - explain everything - they tell they've escalated the problem - NOTHING HAPPENS! I now believe that my complaint has been relegated to File 13.
I really believe that I have been extremely patient and respectful (the call centre agent even commented on it!!!)and a good customer but I am now on my 4th day of no access and my business is limping on 3 little bars of Vodacom 3G PLUS I am paying a Telkom fee for NO SERVICE - this is is really unacceptable.
I expect Telkom to be honest (!!) and if the problem cannot be solved - tell me and I can stop the service & wasting my time & money
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