Cell C
Not debiting account & suspending service

I am not being debited for my "SmartData PostPaid 2GB 24month" contract & instead of notifying me of any issues the account is just being suspended. The first time I called (Dec 2012) reporting this issue the incorrect banking details had been captured so these were updated. Something is still wrong. When I call into 084140 I get put on hold for 10 - 15minutes & this is unacceptable.

In summary: 2 issues
1) CellC needs to sort out my debit order issue / implement some warning of unactioned debit orders (for whatever reason)
2) CellC needs to sort out their call centre

Please contact me on 0847135908 so that we can resolve this. Thank you.