I upgraded my Vodacom contract via the call centre with the upgrades department and had my phone delivered with a a new sim to me. However only to find out a day later that the Micro sim that was sent to me does not work on my Samsung Galaxy S3 MINI and as they had already cancelled my old sim my "new phone" is of no use to me.
I spent at least 2 hours on the phone with the upgrade department before they had trouble on their phone lines and couldn't get through to them, thereafter I tried the Customer Care centre. I am now 2 days without a phone and Vodacom informs me that I need to wait 48 hours to receive the a new sim. This is not fair as I did not make the error on this order yet I am the one having to sit with a new phone that is of no use to me and worst of all a sim card that is not working.
I am beyond annoyed and an extremely unhappy customer. I don't feel that it is fair to pay for a service I am not receiving.
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