Complaint / review / scam report
Virgin Mobile South Africa
Not cancelling debit order on terminated contract

On 13.12.2013 I changed service providers from Virgin to Cell C. I advised Virgin per telephone of the termination as my two year contract period had ended. I ported my number to Cell C on the same day.
Having approached Hello Peter to get a response from Virgin, I received an email confirming that my contract would terminate on 13 January.
As a debit order went through on 1st February, I emailed Virgin on their Contact Us web page, but no response. Today 7th February I telephoned, at my cost, the customer services department and spoke to Lillian. She advised me that I had been provided with air time and thus must pay? I am not with Virgin, I am with Cell C? I requested assurance that no more debit orders would be processed, she could not give me this and informed me that an invoice for March had already been raised?????? This is .
Hence I turn once again to Hello Peter in an attempt to sort out this issue.
Author: arbaramonk

Offender: Virgin Mobile South Africa

Country: South Africa   Region: All Country   City: Customer Services

Category: Telecommunications


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