Complaint / review / scam report
Cancellation Confirmed but still billing me in ful

On the 10th Jan 2014 I struggled to get through to the cancellations department of Telkom - the sales line answered immediately but said that they could not help me. When I evenutually got through I proceeded to cancel my Telkom ADSL - I only wanted to keep the line rental. The guy informed that this would serve as month's notice and that a consultant would call me back to confirm. Nobody has phoned yet and I just received my bill for February charging me with the full amount for ADSL eventhough I have since switched to an alternative service provider. This is pathetic, even if a cutomer is leaving you can let hime do so pleasantly as at least then they won't bad mouth you to others leading to further losses of customers. Eagerly awaiting the response. REF Number: TOC729369477
Author: desmond.schiel

Offender: Telkom

Country: South Africa   Region: All Country   City: Call Centre

Category: Telecommunications


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