I applied to upgrade my phone on 15 Jan 2014 and on the website it says that you will receive your phone in 24 hours, well I'm still waiting for my phone. I have been phoning to check on the status and on Moday 20th Jan I phoned the call centre and enquired and was told my phone is on back lock and they were receiving stock on Wed, 22 Jan. Wed came and went, no feedback nothing. I phoned the call centre (08217844) on 26 Jan at 13:57, I spoke to a consultant who was very rude and shouting at me and telling me that it was not their fault that their supplier didnt deliver, who's fault is it really? Did I contract with their supplier or Vodacom?
To top matters, she hung up on me while I was talking, How rude is that? Do these people get trained on customer service let alone respect? While you are at it, teach them a proper tone when speaking to customers. I am a paying customer and I will not be treated as though Vodacom is donating a phone to me. I pay for the services and if you have issues with your suppliers, DO NOT INVOLVE ME.
Should it be this painful to upgrade?
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