We went to Tygervalley Telkom to cancel a business account in March 2013. They could not help us and we had to email [Email Removed] to cancel the service. We send the email on 14 March 2013. Get a delivery and read report. Nothing happen. We resend. We received the following email for Telkom:
From: Telkom SMBS Retention Centre [Email Removed]
Sent: Monday, 03 June 2013 12:43
To:
Cc:
Subject: RE: Cancellation of Telkom Services: 028 271 5871
Good day John,
Sincere apologies for the delay.
Please be advised that your cancellation request has been received, however Telkom requires a signed letter and your Id copy in order to process this request. Please email it to us so that we can assist accordingly. Please send you documents to [Email Removed] or fax 086 518 7626. "Att Vuyo".
Thank you for using Telkom.
Vuyo
We did all of the above and still nothing from Telkom; in the meantime the account is running every month. We will not pay this account. This is now 4 months!!!
Get your act together Telkom and cancel this service!
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