AfricaComplaints.com » Telecommunications » Complaint / review: 8ta / Telkom Mobile - HOW can you be so useless? | #317136

8ta / Telkom Mobile
HOW can you be so useless?

Basically.. this is all i requested.

I'v moved, I need to know the position of the nearest tower from my flat.
Address is:
6 Thornhill Rd, Green Point.
Cheers,
...
8ta's response.
Good Day

Kindly be advised that the serving site is 50KM away from the below address as per networking team, serving poor or no coverage.
Thank you.
...
i then explained that im getting 4Bars of signal, DL speeds of up to 12Mb, and UL round about 3Mb.. and the fact that i moved 4km's down the road.. find it highly impossible that i now live 50km away from the nearest tower, because in my old flat the tower was 500m away>?? >?
They then sent another email asking for details of my account cos they "cant find me on the system>?
I then replied with speed test results, print screens, my address, account info.. EVERYTHING!
Then i resent a request cos i hadnt heard from them..They sent me the same generic email asking for my 8ta number..
its now been over a week, and still nothing. Seems they just dont give a.

Date:

Company: 8ta / Telkom Mobile

Country: South Africa   City: South Africa

Category: Telecommunications

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