On the 13th January 2014 I complained about a contract that has not been cancelled since September 2013 from MTN Direct. Despite assurances that the contract will be cancelled nothing has been done. I contacted MTN Customer service and I received the response below. MTN is happy to take my money while I receive nothing from them - no phone, no calls, no data - and yet I pay! What for? Can you get your act together and start taking customer service seriously? I am beyond disappointed. Nhlanhla Thwala
Good Day Mr 783378480
Thank you for the request. Please be advised that cell 783378480 is till active on our side no cancellation was processed.
Kindly follow up with MTN direct for the matter to be resolved.
Best regards,
Nwabisa Mjokovana
MTN Retentions
Reference Number: 7258768
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