Upon realising that I have to visit MTN in Potch's Mooriver Mall my heart usually sinks. The tiny size of the shop permits virtually no space for customers to wait inside, resulting in snaking queues that obstruct other mall patrons. Additionally, the shop is always busy and it would appear that staff make a point of concealing themselves in the shop's back office.
After waiting in a queue for an hour (literally) I was finally, albeit reluctantly, assisted by a consultant. Whilst waiting in line, myself and other customers had complained to each other in mutual frustration. Upon being assisted, I articulated to the consultant that there was some unhappiness amongst the half a dozen customers queuing outside, and that they were growing impatient. Hearing this, one of her adjacent colleagues exclaimed loudly that "that's really not our problem".
I would like to know if (1) MTN encourages their staff to be belligerent towards customers and (2) if MTN has any means of assessing the levels of functionality, efficiency and customer service in their branches (particularly the branch in question)?
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