After a series of mishaps, my handset is no longer usuable. So I contact an MTN branch to request an early upgrade on my contract (officially due for an upgrade on 1 April 2014) to be told to contact the retention department. After speaking to an unhelpful, rude and arrogant call centre agent, I am told that their is nothing they can do to assist.
After being a loyal customer for more than 10 years, around 8 years on contract, spending around R 1000 a month, which is around R96 000, you tell me there is nothing you can do to assist me with an upgrade 2 months earlier!!
I haev heard of other network providers who have done earlier upgrades for there customers. If MTN cannot look at customers on an indiviual basis, then maybe it is time I look at a provider who does!
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