I upgraded during November 2013 and now have a Samsung instead of a Blackberry. During the upgrade I specifically asked that the BIS service removed as I obviously don't need it anymore.
Now two months later, I realise that I am still billed for the BIS. I first phoned the 111 call centre who said referred me to the branch.
So on Monday I phoned the branch and spoke to the branch manager, Craig Ortmann. He specificlly said that he will correct the error once I have sent him a mail with the detail. I have sent the mail on Monday evening. No feedback...
I send a follow up mail on Thursday, still no feedback.
Now dear Vodacom, are you going to fix this error or would you rather have me block the debit order until you have fixed your error??
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