I signed a contract with MTN 2 years ago on the 23rd of December, due to service issues I wanted to cancel it six months before the end of contract and i was even willing to pay the penalty fee. The consultants and both branches at Westgate Mall they told me I can only cancel on the 23/12/2013. (tried the 808 they told me the same story). On the 02/12/2013 I went to the brach again to ask them to action the cancellation for me because I did not want to be debited in January 2014 they still could not help me.
On the 23/12/2013 I started at the small branch the lady with the short hair she told me that the retention office is closed I need to come back tomorrow, tried my luck with the second branchwhere my cancellation was intially actioned, to my suprise the rention department was now working. On the 02/01/14 MTN went attemped to debit me and they even send me massages that I owe them R219.40.
My request to MTN is they must clear those arrears and pay the bank charges as im not prepared to be listed for R219.40.
Bontle Phakedi
Kind Regards
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