Complaint / review / scam report
No response on night owl data query

Having read several complaints on HelloPeter from people who used Vodacom's night owl data only to find their normal data was used up, I was sceptical to use Vodacom data at night. But I decided to give Vodacom the benefit of the doubt. On 20th Dec I accessed the internet early hours of the morning. Before going to bed I checked my data usage and was satisfied that night owl data was used and not my data bundle. i switched off all my data devices. Later that day I found that my regular data bundle was used up even though my data devices were switched off. I logged a call with Vodacom and have a reference number. I was promised a consultant would call me within 24 hrs but no-one did. I called Vodacom again on 21st Dec and was again promised a consultant would call me within 24 hrs but no-one did. I tried calling Vodacom again on 23rd Dec but after 20 odd minutes of waiting on the phone, I accepted my fate that no-one was going to take my call.

I still have no idea what happened to my data and the silence from Vodacom is deafening.

Offender: Vodacom

Country: South Africa   Region: All Country   City: Pinetown

Category: Telecommunications


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