» Telecommunications » Complaint / review: Vodacom - Vodacom s incompetent call centre agents | #292817

Vodacom's incompetent call centre agents

Called "Customer Care" to increase limit on business contract. I was transferred to Business Services, spoke to Phimzile who advised that I need to send my request on a company letterhead, signed by the member who signed for the contract. I was given an email & fax number. She also advised me that once the letter was sent, I will receive a reference number. If we need the increase to be done ASAP, then I need to call back with the reference number. I called back and spoke to Lindiwe, who advised that I did not send a copy of the signatory's ID. I was not asked to send one when initially called!! I emailed a copy of the ID and called again and spoke to Lerato who wanted me to repeat my request again, even though I gave her the reference number!!! This was extremely annoying as this was my 4th call to Vodacom!!! I asked to speak to the team manager/supervisor and she blatantly refused to transfer me. After arguing with her, she had the nerve to put me on hold, so I would disconnect the call and she will disposition it as a "hung up" call and still get her commission!! I had to repeat the cellphone number, postal address and account number SIX times to all the inbound consultants.


Company: Vodacom

Country: South Africa   City: Callcentre

Category: Telecommunications


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