» Telecommunications » Complaint / review: Nashua Mobile - CUSTOMERS PAY FOR NASHUA MOBILE ADMIN PROBLEMS | #292540

Nashua Mobile

My debit order date has always been on the 2nd of every month. Nashua randomly decided to change this to the end of the month. As a result the debit order for last month did not go through. I started receiving threatening sms's that they are going to suspend my line. I called them, they admitted that it was their mistake. I compromised by telling them that they can double deduct for 2nd of Jan 2014. and they then assured that I will not be suspended as we have an arrangement to rectify THEIR ADMIN PROBLEM.
A day later I was suspended. Called them, they had no record of the arrangement made, once again after explanation by me they admitted the mistake and ONCE AGAIN I had to make the same arrangement. GUESS WHAT I JUST GOT SUSPENDED AGAIN (4 DAYS LATER)

I AM LOOSING MONEY as my cell is my business. This time however they decided to play it dirty and suspend me after working hours so that it cannot be rectified. I will now have to wait until tomorrow before I ONCE AGAIN WILL HAVE TO MAKE THE SAME ARRANGE!!! THIS ADMIN DEPARTMENT IS IN TOTAL CHAOS AND TOTALLY UNORGANISED!!!

I the loyal customer of more than 15 Years NOW HAVE TO PAY FOR THEIR ADMIN PROBLEMS!!


Company: Nashua Mobile

Country: South Africa   City: Cape town

Category: Telecommunications


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