Complaint / review / scam report
Useless contract

I have a contract with MTN inwhich i'm supposed to received R100 airtime, 150MB & 25sms every month for a Samsung SIII. To my surprise for the past 3 months or so they will forget to transfer one of these or credit the R100 airtime & in a space of an hr R99 will disappear.

i have logged queries on a monthly basis & logged a fault & they tend to refund a portion of the airtime but noone ever gets back to me regarding the real issue.

this month they decided to credit only 25 smses & when i call them they insist that i received the airtime & MB & used it on internet. i have checked my phone usage & i never received it & i have used 48MB between the 14 - 20th of December. i have left messages for the managers to call me & noone is getting back to me & today i finally managed to speak to one of them who told me that there is nothing they can do neither can their billing department help.

is this a joke??????

i pay my instalment on a monthly basis & i have never skipped one & this is the service that i get??
am i supposed to wait for January for the same thing to happen?

exactly what am i paying R350 for??

MTN is taking people for a ride & their service

disgusted custome

Offender: Mtn

Country: South Africa   Region: All Country   City: Headoffice

Category: Telecommunications


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.