Mtn
Refund not processed from early Nov

Loading of once off 1gig data bundle on contract data card loaded in error and not rrefunded despite several calls to call centre. Data contract now cancelled but refund was requested before debit order date.
Call ref nr0105479497
Last call on 24 Nov ref nr 106420410
I was told that my request was escalated as mtn had a back log.
Unacceptable service