AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Wrongly Softlocked and softlock overcharged (not o | #287866

Vodacom
Wrongly Softlocked and softlock overcharged (not o

I have a MyGig2 package from Vodacom on a 24month contract with a R50 soft lock to prevent run away accounts. On the 30th of November 2013 I used my allotted night owl data and disconnected (I have screen shots confirming my usage). According to Vodacom's software supplied with the usb modem I had used 2.07GB, I disconnected.
In December 2013 I tried using my usb modem but after phoning Vodacom was told it was soft locked.
They told me that my account went over by R414 (I will pay R50 of it as per softlock agreement) and that I must remove the softlock to use my device again. They logged the matter and promised to come back to me... escalating it. They never came back to me to date.
In short, after many calls to Vodacom I have found out, my device has been softlocked in December for "exceeding my limit" in November (new month usually equals a reset of lock) because Vodacom's billing run ran late on the 3rd of December (according to a call center agent and my latest invoice). They promised to unlock the line but have failed to do so. I have to pay for this service but cannot use it. If the problem is not resolved Vodacom can take their modem & contract and keep it.

Date:

Company: Vodacom

Country: South Africa   City: Cape Town

Category: Telecommunications

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