I have spoken to Telkom on 3 occasions and written to them via their complaints escalation channel on their web site no less than 7 times. I am simply trying to find out why my DSL line has not be upgraded to 10Mbps. Press announcements have been published that all 10Mbps have been completed, which I do not believe to be the case. I am serviced by the 013 744 exchange and reside no more than 500 metres form the exchange. The call center interactions resulted in three different answers to my query. The escalation channel via the web site has been completely ignored and no response received. Ironically Telkom sent me an sms several weeks ago advising me that I am a Pinnacle client and could make use of their preferential client services. On requesting said service from the call center the response was we do not have such a service. So all in all a simple question requiring a simple answer is beyond the capacity and or capability of our DSL fixed line monopoly provider.
0 comments