When going in-store at your Constantia Village branch to query the porting of my original number from Virgin Mobile to my new contract just opened, we were told this is not possible. Their argument was that because the contract was opened online and they are a franchise, this is not their responsibility and we ourselves needed to call in to sort this out. I have the following issues with this:
1) I dialed 082 111 and spoke to a Vodacom consultant when I received the phone about porting my original number. He had all my details and still told me to go in store to do it, which obviously was the incorrect information.
2) After being informed that this porting is not possible because it was not indicated when opening the contract, I would like to point out that there is no option or section in the application process online that allows you to indicate this.
3) When we were in store, the woman helping us said "This is why we never advise our customers to open contracts online." Surely this is in contrast with what you are trying to promote through your brand? The convenience of making purchases online?
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