MY ORIGINAL COMPLAINT - STILL UNRESOLVED AFTER GIVING THEM ALL THE DETAILS THEY ASKED FOR... WHY BOTHER ASKING ME TO FILL OUT ALL THIS IF IT'S GOING TO GET IGNORED ANYWAY??
My MTN contract phone has SUCH baaad signal!!!
WhatsAp takes forever to send messages.
If I'm speaking with someone it loses signal no matter where I am. In the south of Joburg at work or home it's really ridiculous and seems IT'S GETTING WORSE BY THE DAY!!!
I was speaking to THEIR CONSULTANT and she had to call me back EIGHT TIMES. RIDUCULOUS!!
THEIR RESPONSE -Hello sunevia,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on [Email Removed]
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number: ETC ETC ETC LIST TOO LONG TO FIT HERE
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:2609473
Filled out their LONG list of requirements. NO REPLY NO RESOLUTION NOTHING!!!
0 comments