Where do I start with 3months of continuous issues? 3years of no problems and on time payment on a premium business package! Its clear from fellow customers on hellopeter you don't give a flying...!
Way to go Mweb - killing a young mans (29yrs old) small business one step at a time! Economy down tubes!
1. Intermittent internet for over a month from Sep
2. No internet aka DEAD in Oct
3. Incredible noise on line
4. Upgrade recommended by greedy salesperson. Ignores business requirements &existing packge. Destroys business activity for 3weeks.
5. Reverses package upgrade. Knows settings must change back - don't do anything for another week.
Mweb - I have posted your generic response below saving you energy and time (something you don't value of mine). Instead of speaking to my 50th consultant, I want Carolyn Holgate to email or call me personally! Otherwise get your legal team ready! We should take the customer protection act for a spin :-)!
"Hello Jack, Thank you for taking the time to bring this matter to our attention. As per your discussion with our customer care representative, this matter has now been addressed. We would like to apologise sincerely for your frustration."
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