On Saturday, my brothers brand new Sony Z1's screen exploded (cracked), while being in his pocket.. After doing some research, we discovered that this was a common problem. We went into the Cell C store, we were greeted by friendly staff members, we explained the problem and the guy helping us said he would send the phone in and they would replace it... I walked into the shop expecting to fight, because i expected to hear how it was his fault that the screen broke, but we didnt... Well done to all the staff at Cell C Eastgate! Thank you for restoring my faith in customer service in this country
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